State Farm Car Insurance Review for 2024 [See if They’re a Good Fit]

Check our State Farm car insurance review for the difference between rates and coverage options. Rates start at $30/month for good drivers and excellent customer service. Our review covers competitor comparisons and factors like driving records to help you decide if State Farm meets your insurance needs.

UPDATED: Dec 21, 2024Fact Checked

Laura Kuhl

Insurance Content Team Lead

Laura Kuhl holds a Master’s Degree in Professional Writing from the University of North Carolina at Wilmington. Her career began in healthcare and wellness, creating lifestyle content for doctors, dentists, and other healthcare and holistic professionals. In 2018, she started writing for the cannabis industry. She curated news articles and insider interviews with investors and small business own...

Insurance Content Team Lead

Schimri Yoyo

Licensed Agent & Financial Advisor

Schimri Yoyo is a financial advisor with active insurance licenses in seven states and over 20 years of professional experience. During his career, he has held roles at Foresters Financial, Strayer University, Minnesota Life, Securian Financial Services, Delaware Valley Advisors, Bridgemark Wealth Management, and Fidelity.  Schimri is an educator eager to assist individuals and families in ach...

Licensed Agent & Financial Advisor

UPDATED: Dec 21, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident car insurance decisions. Comparison shopping should be easy. We are not affiliated with any one car insurance company and cannot guarantee quotes from any single company.

Our partnerships don’t influence our content. Our opinions are our own. To compare quotes from top car companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Dec 21, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident car insurance decisions. Comparison shopping should be easy. We are not affiliated with any one car insurance company and cannot guarantee quotes from any single company.

Our partnerships don’t influence our content. Our opinions are our own. To compare quotes from top car companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

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UPDATED: Dec 21, 2024Fact Checked
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State Farm

Average Monthly Rate For Good Drivers

$30

A.M. Best Rating:

B

Complaint Level:

Low

Pros

  • Has the third-lowest average premium among the top 10 providers
  • Consistently strong financial standing and solid rankings
  • Customers have a variety of online options and an easy-to-use app

Cons

  • Rates can be pricey depending on where you live
  • Limited add-ons available

Use our State Farm car insurance review to explore rates starting at just $30/month for good drivers, along with comprehensive coverage options.

State Farm Car Insurance Review

While State Farm excels in customer service and offers a wide variety of benefits, rates can vary based on factors like driving history, vehicle type, and location.

State Farm Insurance Rating

Rating CriteriaState Farm: State Farm Car Insurance Review
Overall Score4.3
Business Reviews5.0
Claim Processing4.3
Company Reputation4.5
Coverage Availability5.0
Coverage Value4.2
Customer Satisfaction4.1
Digital Experience4.5
Discounts Available5.0
Insurance Cost3.9
Plan Personalization4.5
Policy Options3.8
Savings Potential4.3

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Learn more about State Farm’s discounts for safe driving and bundling, and how it compares to competitors in cost and coverage. Compare car insurance by coverage type to understand the differences in policies and determine if State Farm is the right choice for you.

Stop overpaying for car insurance. Enter your Zip code into our free quote comparison tool, and we’ll give you quotes from the best providers in your area.

Here's what you need to know

  • Rates for good drivers start at $30/month with competitive coverage options
  • Customer service and claims process praised, though rates vary by driver

What You Should Know About State Farm Insurance

State Farm offers reliable customer service and a simple claims process nationwide. However, for cheap car insurance, it may not be the best choice for inexperienced drivers or those with poor driving records.

State Farm also doesn’t have some discounts available at competitors, such as for federal employees and green vehicles. The key to getting the best rates is comparing quotes based on your individual circumstances and budget.

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State Farm Car Insurance Monthly Rates by Coverage Level, Age, and Gender

State Farm’s car insurance rates depend on age, gender, and coverage level. This breakdown shows how premiums vary between minimum and full coverage for different age groups, with rates generally decreasing for drivers 30 and older. Use this guide to better understand State Farm’s rate structure and find the best full coverage car insurance option for your needs.

This table shows various coverages by State Farm under different conditions of coverage, age, and gender of the driver. The table shows the difference in rates arising from minimum and full cover for drivers of different age groups. Much younger drivers tend to pay a lot for the cover, as would be expected: 16-year-old males pay $349 for full coverage while their female counterparts pay $311.

State Farm Insurance Monthly Rates by Coverage Level, Age, & Gender

Age & GenderMinimum CoverageFull Coverage
Age: 16 Female$124$311
Age: 16 Male$146$349
Age: 18 Female$101$229
Age: 18 Male$125$284
Age: 25 Female$39$101
Age: 25 Male$42$111
Age: 30 Female$36$94
Age: 30 Male$39$103
Age: 45 Female$33$86
Age: 45 Male$33$86
Age: 60 Female$30$76
Age: 60 Male$30$76
Age: 65 Female$33$84
Age: 65 Male$33$84

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With increased age comes a decrease in rates; persons aged 30 years and above pay as low as $76 for full coverage, irrespective of gender. The breakdown herein gives a good overview of how the premium changes with age and coverage type, which can help in explaining the cost differences among different drivers.

To determine what coverages you need, start by evaluating your driving habits, vehicle value, and location. If you drive frequently in high-traffic areas, consider adding uninsured motorist coverage to protect against accidents caused by drivers without insurance.

Daniel Walker Licensed Insurance Agent

Knowing how age and coverage type factor into your monthly premiums with State Farm will help you choose the best policy to suit your needs. Based on this rate table, you will have a better understanding of how your demographic factors into the cost of your auto insurance. Make sure to compare coverage options and rate to find the best deal for your situation.

State Farm Car Insurance Rates by Driving History: Minimum vs. Full Coverage

The premium rates are lower for drivers with a clean record, while the rates are high for drivers with violations. A sure way to get cheap car insurance after a DUI is to compare the rates from several insurers.

This table shows State Farm’s monthly rates based on driving record, comparing premiums for minimum and full coverage. The drivers who have had a clean record, therefore, face the lowest rate inclusive of the ones with a case of DUI. This is telling of how driving history effects each different cost.

Clean Driving Record: State Farm Car Insurance Review

Knowing how your driving record affects car insurance is an important aspect in decision-making. Use this breakdown to understand how at-fault accidents or DUIs will increase rates, and a clean driving record will yield savings over time.

State Farm vs. Top Competitors: Car Insurance Rates by Age & Gender for Drivers 16-18

Find comparison in this article that juxtaposes State Farm’s rate when you bought an automotive vehicle with top competitors out in the market, including top reinsurers Geico, Allstate, and Progressive drivers of age 16 onto 18. It puts a view on premium variation upon aging and gender that helps out in deciding on the eventual best provider.

State Farm Car Insurance Monthly Rates vs. Top Competitors by Age & Gender

Insurance CompanyAge 16 FemaleAge 16 MaleAge 18 FemaleAge 18 Male
Allstate TablePress Logo$280$300$260$290
American Family TablePress Logo$260$280$250$270
Farmers TablePress Logo$250$270$240$260
Geico TablePress Logo$230$250$220$240
Liberty Mutual TablePress Logo$290$310$270$300
Nationwide TablePress Logo$240$260$230$250
Progressive TablePress Logo$260$280$250$270
State Farm TablePress Logo$250$270$240$260
Travelers TablePress Logo$270$290$260$280
USAA TablePress Logo$220$240$210$230

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This table compares monthly car insurance rates with State Farm’s car insurance rates, alongside top competitors for drivers aged 16 to 18. It highlights premium differences by age and gender, helping you see how State Farm fares against providers like Geico, Allstate, and Progressive. Compare monthly car insurance rates to make the best decision for your coverage needs.

State Farm: State Farm Car Insurance Review

Keep this comparison in mind to understand how the rates from State Farm compare with other major insurers for young drivers. Take this home and find the best car insurance deal for your age and gender.

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Essential Vehicle and Personal Protection Coverage for Your Car and Well-Being

Key car insurance coverages that protect your vehicle and well-being include vehicle protection and personal protection. The protection for the vehicle will also include indemnification against an accident, theft, or even a natural disaster. Personal Protection covers medical expenses and some other crucial expenses that could provide one with financial security when needed.

Vehicle protection covers the damages to your car, including collision, comprehensive, and uninsured motorist coverage that will keep you financially protected against any accidents, theft, or natural disasters.

  • Collision Car Insurance: Provides coverage for repairs or replacement of your vehicle after an accident, regardless of who is at fault.
  • Comprehensive Car Insurance: It basically covers the cost of damages to your vehicle when such damages are not considered a collision, such as storm damage, vandalism, hitting an animal, among many others.
  • Emergency Road Service:This offers emergency roadside assistance for everyday problems to get you back on the road, covering things like flat tire changes, jump starts, fuel deliveries, and lockout.
  • Rental Car Reimbursement Coverage: This pays for the cost of a rental car while your vehicle is being repaired from a covered loss, ensuring you remain mobile during the repair process.
  • Mechanical Breakdown Coverage: Covers repairs for vehicle components that fail due to mechanical issues, excluding normal wear and tear or improper maintenance.

Understanding car accidents, personal protection is a type of car insurance coverage designed to safeguard you and your passengers in the event of an accident. Typically, this includes medical expenses, lost wages, and other necessary costs resulting from injuries sustained in a car accident, providing the support you need during such situations.

Medical Payments Coverage: State Farm Car Insurance Review

It typically includes medical payments coverage, personal injury protection (PIP), and other benefits to cover medical expenses, lost wages, and other related costs.

  • Medical Payments Coverage: Covers medical payments for you and your passengers in the event of an accident, regardless of who’s at fault.
  • Personal Injury Protection: Pays your medical expenses for you and passengers in your car, plus your funeral costs and lost wages, regardless of who is at fault.
  • Umbrella Policy: Extends your liability coverage beyond the limits of your standard auto or home policies, offering additional protection for various types of claims.

You can protect your vehicle and health in case of any accident by adding both vehicle protection and personal protection coverage.

Personal Injury Protection: State Farm Car Insurance Review

Whether you need coverage for vehicle repairs, roadside assistance, or medical expenses, these options offer peace of mind and financial security in a variety of scenarios.

State Farm Insurance Review: Customer Satisfaction, Business Practices, and Pricing Insights

State Farm Insurance business ratings and consumer reviews highlights various performance metrics. J.D. Power gives State Farm a score of 877/1,000 for above-average customer satisfaction, while Consumer Reports rates it 75/100 based on positive feedback.

State Farm Insurance Business Ratings & Consumer Reviews

AgencyState Farm: State Farm Car Insurance Review
J.D. Power: State Farm Car Insurance ReviewScore: 877 / 1,000
Above Avg. Satisfaction
BBB: State Farm Car Insurance ReviewScore: C-
Below Avg. Business Practices
Consumer Reports:State Farm Car Insurance ReviewScore: 75/100
Positive Customer Feedback
NAIC:State Farm Car Insurance ReviewScore: 0.78
More Complaints Than Avg.
A.M. Best:State Farm Car Insurance ReviewScore: B
Fair Financial Strength

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However, the BBB gives State Farm a C- for below-average business practices, and the NAIC reports more complaints than average with a score of 0.78. A.M. Best rates State Farm’s financial strength as fair with a B score.

While State Farm has received strong marks for customer satisfaction and positive feedback, its business practices and complaint levels reflect some areas for improvement. Use this insight to better assess an insurer’s strengths and weaknesses when choosing your insurance.

Comment
byu/kbuckets25 from discussion
inWashington

Reddit user shiftdown shared that they picked State Farm because it was affordable, noting that zip codes can play a big role in determining rates. They also mention that bundling multiple policies, such as car, homeowners, life, and personal property, helped them secure a rate of about $220 per month for all five cars and other coverage.

After switching to State Farm, I was impressed with their exceptional customer service and easy claims process, but my rates ended up being higher than anticipated because of my past driving history, making me realize the importance of comparing quotes regularly.

Chris Tepedino Feature Writer

State Farm scores well in customer satisfaction but faces challenges with business practices and complaints. While its financial strength is fair, bundling home and car insurance can help secure affordable rates. Consider your location and explore the best companies for bundling home and car insurance to make an informed choice.

State Farm Car Insurance: Affordable Rates and Reliable Coverage

State Farm provide some of the lowest auto insurance quotes starting as low as $30/month for good drivers, and has superb customer service and easy claim process. It has wide coverage options, but rates can be variable based on your driving history, location and other factors that affect car insurance rates.

State Farm offers various discounts, such as multi-policy and safe driving savings, though it may not include some perks that competitors provide. While it has faced some challenges with its business practices, it continues to be a dependable option for many drivers. Be sure to compare quotes to find the best deal that suits your specific needs.

Finding affordable car insurance doesn’t have to be complicated. Just enter your ZIP code into our free comparison tool to uncover the lowest rates in your area.

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Frequently Asked Questions

How much does State Farm car insurance cost on average?

The cost of State Farm car insurance varies widely depending on your driving history, vehicle, location, and coverage options. On average, good drivers might pay around $138 per month for a full coverage policy.

How can I get a State Farm auto insurance quote?

To get a free auto insurance quote with State Farm, you can either go through their site, pick up your phone and call a local agent, or download your app. To obtain an accurate quote, be prepared to provide information about your car, driving history and coverage preferences.

To find the best comprehensive car insurance quotes, just enter your ZIP code into our free comparison tool today.

What factors affect my State Farm auto insurance quote?

Your State Farm auto insurance quote is determined by your driving record, age, car type, and coverage level. The average car insurance rates by age and gender may also impact your premium, as younger drivers tend to be charged higher auto insurance rates. Safe driver and policy bundling discounts may also lower your quote even more.

Can I manage my State Farm insurance online?

Yes, State Farm offers an accessible online portal for you to manage your policy and pay bills, file claims, and more. You may also download their mobile app for more convenience.

How much does State Farm car insurance cost per month?

Like most car insurance carriers, State Farm rates are not set and adjust based on your driving history, age, state and selected coverage. Pricing will vary, but good drivers can expect to pay about $30 a month on average, so you should get a quote for a better idea of how much you can save.

Do State Farm employees receive discounts on car insurance?

Yes, State Farm employees may be eligible for special discounts on car insurance as part of their benefits package. These discounts, including some of the best car insurance discounts, can vary depending on the location and other company-specific factors.

What is the cost of full coverage insurance with State Farm?

The cost of full coverage insurance with State Farm depends on several factors, including your driving history, vehicle type, and location. On average, full coverage can range from $100 to $150 per month, but exact rates are best determined through a quote based on your specific details.

Will State Farm insure a car that isn’t in my name?

State Farm may insure a vehicle that is not registered in your name, but the policyholder must have insurable interest in the car. This typically means you need to have some financial stake in the vehicle, such as being a family member or having the car as part of a lease agreement.

What does comprehensive coverage from State Farm include?

State Farm’s comprehensive auto insurance covers non-collision incidents like theft, vandalism, weather damage, and animal collisions. It also offers best anti-theft car insurance discounts for vehicles with anti-theft devices, helping lower premiums.

Is State Farm expensive compared to other auto insurance providers?

Although State Farm’s rates are competitive, they depend on information such as your driving history, age, and location. But State Farm has among the lowest rates for drivers with a clean record. That being said, it is always a good idea to shop around for quotes from multiple providers to make sure you’re getting the best deal possible.

How does State Farm determine its auto insurance rates?

State Farm bases much of its auto insurance pricing on factors like your driving record, make and model of your vehicle, where you live and even your credit rating. Younger drivers and those with violations may find higher premiums, while more experienced drivers could enjoy lower rates.

Does State Farm insurance cover rental cars?

State Farm provides rental car coverage as an add-on for your auto insurance policy. This coverage helps pay for a rental car if your vehicle is damaged or in the shop after a covered incident. Understanding your car insurance policy is important to ensure that you have the right coverage in place. Be sure to check your policy for specifics.

Can I find cheap car insurance with State Farm?

State Farm is among the most affordable options for many drivers — especially those eligible for discounts such as for safe driving or bundling policies. But since rates are based on personal factors, it’s essential to shop around and to compare information to make sure you’re receiving the best possible rate based on the coverage you need.

What are the reviews for State Farm’s Drive Safe and Save program?

The Drive Safe and Save program by State Farm aims to encourage safe driving by offering discounts based on driving habits. Reviews often point out that the app monitors the driving habits thus giving a good discount for careful drivers. But some users express concerns about the app’s data accuracy and the size of the discount.

What types of coverage are included in a State Farm car insurance policy?

State Farm provides various coverage types such as liability, collision, comprehensive, and uninsured motorist coverage. How to compare collision car insurance you may also purchase your policy with additional coverage options for extra protection, including rental car reimbursement and roadside assistance.

How does State Farm determine car insurance costs?

State Farm’s insurance costs consider several factors, like your driving history, type of vehicle, where you live, your age, and your coverage amount. For drivers with clean records, rates can be relatively low, but costs can increase if you have traffic violations or live in an area with high accident rates.

What does State Farm’s mechanical breakdown insurance cover?

State Farm’s mechanical breakdown insurance pays for repairs to your vehicle if it breaks down as a result of mechanical failure, and provides warranty-like coverage. This can be added to your policy to help pay for repairs not covered under most auto insurance.

Does State Farm provide comprehensive insurance coverage?

Yes, State Farm offers comprehensive coverage for damage to your vehicle from incidents like theft, vandalism, or natural disasters. Compare comprehensive car insurance options to find the best protection for your needs.

Does State Farm provide a rental car during repairs?

Yes, State Farm offers rental car reimbursement coverage as part of their auto insurance policies. If your car is being repaired due to a covered claim, this coverage can help pay for the cost of renting a car while your vehicle is in the shop.

What do customers say about State Farm’s roadside assistance service?

State Farm’s roadside assistance is generally well-reviewed for its convenience and reliability. Services as broad as towing, battery jump-starts and tire changes are provided in a timely manner, exactly what customers look for.

After an at-fault accident, you’ll likely pay higher car insurance rates, but you can get the cheapest coverage if you use our free quote comparison tool today.

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Laura Kuhl

Insurance Content Team Lead

Laura Kuhl holds a Master’s Degree in Professional Writing from the University of North Carolina at Wilmington. Her career began in healthcare and wellness, creating lifestyle content for doctors, dentists, and other healthcare and holistic professionals. In 2018, she started writing for the cannabis industry. She curated news articles and insider interviews with investors and small business own...

Insurance Content Team Lead

Schimri Yoyo

Licensed Agent & Financial Advisor

Schimri Yoyo is a financial advisor with active insurance licenses in seven states and over 20 years of professional experience. During his career, he has held roles at Foresters Financial, Strayer University, Minnesota Life, Securian Financial Services, Delaware Valley Advisors, Bridgemark Wealth Management, and Fidelity.  Schimri is an educator eager to assist individuals and families in ach...

Licensed Agent & Financial Advisor

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Reviews
for State Farm Insurance

4.09 (17,760 reviews)
1
November 9, 2024

StateFarmAgentComplaint

IRRESPONSIBLE INSURANCE AGENT

On 8/29/2024 I paid [REDACTED NAME], State Farm agent $170.93 for liability insurance on my 2010 Ford Focus. A few weeks later I received a check from State Farm for $119.83. I don’t know why, but I believe it was an error on their part for not submitting all the paperwork in a timely fashion. I cashed the check and used the money to pay other bills as I am a disabled senior citizen on a fixed income. The agent phoned me some time later an...
On 8/29/2024 I paid [REDACTED NAME], State Farm agent $170.93 for liability insurance on my 2010 Ford Focus. A few weeks later I received a check from State Farm for $119.83. I don’t know why, but I believe it was an error on their part for not submitting all the paperwork in a timely fashion. I cashed the check and used the money to pay other bills as I am a disabled senior citizen on a fixed income. The agent phoned me some time later and said I should have not cashed the check, it was an error on their part and I need to pay them that money ($119.83) back or they will cancel my insurance. So, I had to pay them again, or risk losing my insurance coverage. DO NOT USE THIS AGENT. THEY ARE TOTALLY IRRESPONSIBLE AND DO NOT TAKE ACCOUNTABILITY FOR THEIR ACTIONS.
1
September 13, 2024

JSmithElCajon

Incompetent [REDACTED NAME] [REDACTED NAME] of State Farm

[REDACTED NAME] [REDACTED NAME] of State Farm El Cajon, CA is a flagrantly incompetent insurance agent. I’ve had State Farm car insurance for 15 years and have decided to cancel my insurance with them because of his mismanagement of my account. He overcharged me and then his company sent texts and emails stating my car insurance would be imminently cancelled. When I called to address this [REDACTED NAME] [REDACTED NAME] said this was an erro...
[REDACTED NAME] [REDACTED NAME] of State Farm El Cajon, CA is a flagrantly incompetent insurance agent. I’ve had State Farm car insurance for 15 years and have decided to cancel my insurance with them because of his mismanagement of my account. He overcharged me and then his company sent texts and emails stating my car insurance would be imminently cancelled. When I called to address this [REDACTED NAME] [REDACTED NAME] said this was an error and then charged me a made up number less than the original amount. When I explicitly asked if I owed anything else, I was told I did not. Likely to get me off the phone so he could return to not doing his job. I still continued to receive impending cancellation notices which [REDACTED NAME] [REDACTED NAME] kept apologizing for. Shows how organized that office is. [REDACTED NAME] [REDACTED NAME] then proceeded to overcharge me the original amount on my next bill, I presume thinking I wouldn’t notice. He then insisted that this is the amount I’m supposed to pay. The inconsistency and the lying is inexcusable. I have never spent so much time emailing and calling an insurance company. If [REDACTED NAME] [REDACTED NAME] knew how to do his job like all the other agents I have worked with over years then I would have stayed loyal to State Farm. He should be fired by State Farm.
1
July 11, 2024

SJF

Loyalty doesn’t pay with Statefarm they could careless

I’ve been with StateFarm for 39 years. It is the ONLY Auto insurance I have ever had. I personally have no tickets and no accidents however 2 other people in my household have had one car totaled and a RV fire. As a result apparently Statefarm looks at it as the whole household. My policy has been randomly canceled. Now there’s some loyalty for ya huh? I did nothing!!!! NOTHING yet because other members in my household had claims MY policy ge...
I’ve been with StateFarm for 39 years. It is the ONLY Auto insurance I have ever had. I personally have no tickets and no accidents however 2 other people in my household have had one car totaled and a RV fire. As a result apparently Statefarm looks at it as the whole household. My policy has been randomly canceled. Now there’s some loyalty for ya huh? I did nothing!!!! NOTHING yet because other members in my household had claims MY policy gets canceled. 39 years wow really? No wonder they got downgraded they have no good business sense. That is just a dumb way to loose revenue not gain. Unbelievable. And Gigi doesn’t care she is insensitive to clients regardless. She said “hey this is how I pay my bills” wow so just cancel people who have done NOTHING WRONG ya that’s fantastic for gaining revenue and building a brokerage. Good Job Gigi!! You should be proud for canceling a 39 year loyal customer who ended up going elsewhere getting the same coverage for cheaper. So glad you have no idea how to maintain revenue and build a solid business. Bravo to ya! Let’s also not forget you brought up a claim my husband had. And I had to remind you he has been dead for 8 years. Yep good job! Your response of trying to point out they are my family members is ridiculous. The bottom line is MY policy was canceled for something others did family or not. I did NOT deserve that kind of treatment after 39 years of loyalty. You as an agent should have done something. I’ve spoken to a couple other agents and it appears you’re just not really sure how to get things done for your clients.
1
February 5, 2024

Chopper407

Two thumbs down for the claims department.

State Farm appears to be riding high with their NFL player commercials all the while treating their customers with little to no valve. State Farm’s claim department is cheap and unorganized. You’ll get a different answer to the same question every time you talk to a different claim specialist. When it comes to getting your car fixed expect to have to pay for repairs. I have full coverage and had damage done to my car. When I took it to a shop...
State Farm appears to be riding high with their NFL player commercials all the while treating their customers with little to no valve. State Farm’s claim department is cheap and unorganized. You’ll get a different answer to the same question every time you talk to a different claim specialist. When it comes to getting your car fixed expect to have to pay for repairs. I have full coverage and had damage done to my car. When I took it to a shop recommended by the dealer the State Farm adjuster undercut the shops prices left and right leaving me with a $1167.00 bill. Then they give me bs excuses why I’m out of pocket. I can only imagine what they would do if my house was damaged from a Hurricane or wind storm. This has been a terrible experience for my wife and I and will be switching to a different insurance company in the near future.
5
October 28, 2023

trailrunner87

Excellent Insurance Experience with State Farm

I unfortunately hit a deer and my front end was damaged to a small extent. State Farm made my car repair and rental car process seamless. Since there was no one involved in my accident besides myself, I decided to try their app to log my claim and I had a very easy experience. I didn't have to submit photos since it was a deer that caused it and it gave me next steps clearly and quickly. It gave me a list of collision centers and rental car pla...
I unfortunately hit a deer and my front end was damaged to a small extent. State Farm made my car repair and rental car process seamless. Since there was no one involved in my accident besides myself, I decided to try their app to log my claim and I had a very easy experience. I didn't have to submit photos since it was a deer that caused it and it gave me next steps clearly and quickly. It gave me a list of collision centers and rental car places, let me know what my rental car allowance was since I had recently added that to my policy, and let me know my deductible clearly at the end. I did everything through the app. Within a few hours, someone called me from State Farm to make sure I was okay and to ask if I needed any clarification or help navigating the app. She was caring and easy to talk to. I also love my agent, Bob Garrigan, and his whole team. They have always been there to discuss things with, to make good decisions with, and to support whatever I choose to do. I have never felt taken advantage of. I had two other accident claims with them a few years ago. Both went smoothly as well - both times, men rear-ended me. The first gentleman lied about it to avoid a policy issue on his end and my agent stayed the course and continued to patiently work with his insurance company until they took ownership of his actions and paid the claim. The second time I was rear-ended, the young man didn't contest his part in it, but the collision center was difficult to work with and State Farm had to call them out for their poor performance and work on my behalf. This is how an insurance company should treat their customer. I plan to stay with State Farm for as long as they give five star service.
1
October 19, 2023

Ann_Smith

To "Insure" a downfall

State Farm, as with many insurance companies care about only 1 thing. Money. I think the best way to understand it is just to watch the Incredibles, and that scene with Bob at his job. Does it matter who is at fault? No. Does it matter what the circumstances were? No. Does it matter if anybody is being unethical? No. What matters is the cold, hard cash. You can pay thousands of dollars, have a fender bender with barely a scratch and OOOP, they ha...
State Farm, as with many insurance companies care about only 1 thing. Money. I think the best way to understand it is just to watch the Incredibles, and that scene with Bob at his job. Does it matter who is at fault? No. Does it matter what the circumstances were? No. Does it matter if anybody is being unethical? No. What matters is the cold, hard cash. You can pay thousands of dollars, have a fender bender with barely a scratch and OOOP, they had to pay money to fix it? Strike one. Soon enough, you are out with yesterday's garbage. Heaven forbid you have a child learning how to drive and something goes wrong. I can promise you it will haunt them for years to come. They say they only look at the past three years. That would be a lie. They say they have your back, and that would be a lie. Any possibility they have to pay anything, even if only partial fault, they can, and will, throw the sack at ya. With that said, it does have some lovely agents. I could rave about how awesome they are. Heck, an agent thought it would be ridiculous to sack somebody over what happened to me, but, you know, he appealed and the company still said "Whaaat, we must pay money even though the person has barely had issues? No way!" Amazing how they can hire good ethical employees, but can't be a good ethical business. You can spend way more in premiums than they have ever had to pay for anything, but who cares? They don't want to to ever have to do their job. Insurance is required by law. But what is the point of having insurance when at the snap of the fingers they can dig up something that happened when you were learning how to drive and compare it to a small fender bender in the future and say "We don't want that!" What is to feel safe about? The motto "we got your back... as long as you are the only one who has to pay us anything. Ever." Should be their slogan. You can't learn from mistakes, even if you never make them again, you can't have complications with a new license without it haunting your future. You can't be human, and sometimes make human error. Insurance is there to ensure you will be ok. The only thing state farm ensures is their path to your wallet, and a way to ditch if any of YOUR money ever has to come back to you because things happen.
1
September 16, 2023

romomy

Ridiculous Rate Increases

They just raised my rate by $100.00 which was bad enough but they raised my mother's $400.00. She's on a fixed income and her rate was already ridiculously high. She has a good driving record and has been with SF for decades. When we made a move to the West coast, they doubled what she was paying back home (from a little over $600.00 per yr to $1200 every six months) and now to raise it another $400.00 after six months is adding insult to inju...
They just raised my rate by $100.00 which was bad enough but they raised my mother's $400.00. She's on a fixed income and her rate was already ridiculously high. She has a good driving record and has been with SF for decades. When we made a move to the West coast, they doubled what she was paying back home (from a little over $600.00 per yr to $1200 every six months) and now to raise it another $400.00 after six months is adding insult to injury. She worked her entire life and always paid her bill on time. No accidents, tickets, etc. No way she can afford $1600.00 every six months. That's if they don't raise it again in 6 months. It is appalling that they treat decades long customers this way. She's supposed to be enjoying retirement but how is she supposed to do that when she can't drive? If you think being with SF forever will help you in your twilight years forget it. They don't care about longterm business. Obviously, they raised her rate so much because they know she can't pay that much and they get to drop her without being called out for age discrimination. Changing companies ASAP.
4
July 22, 2023

Jen Anders

State Farm Insurance review

The State Farm Drive Safe & Save app is below average. Doesn\'t record every trip as it should. Requires my cellphone to have everything on (Location, Storage, Bluetooth, Physical Location, Phone, etc.), but lowers your trip score if the phone moves, jostles, or slides at all while you drive, A pain in the neck to deal with it every time. Also, it recorded a trip I did not make in my vehicle, but that my spouse drove us in his vehicle. So far af...
The State Farm Drive Safe & Save app is below average. Doesn\'t record every trip as it should. Requires my cellphone to have everything on (Location, Storage, Bluetooth, Physical Location, Phone, etc.), but lowers your trip score if the phone moves, jostles, or slides at all while you drive, A pain in the neck to deal with it every time. Also, it recorded a trip I did not make in my vehicle, but that my spouse drove us in his vehicle. So far after1 month its only an $11.10 discount for 6 months, but we will see. I would not recommend this app. Allstatea was much more user friendly and less \"Big Brother.\"
5
May 3, 2023

LHN

Personal article policy

[REDACTED NAME] was very helpful with my personal articles policy. I made my payment for 2023 to my auto policy. She was very helpful to ensure payment when to the correct department.
1
March 17, 2023

Love2sing_

Customer Concerns or Customer Loyalty Mean Nothing

After almost 20 years of being a State Farm customer, I will be moving on to another insurance carrier. I took my car to be repaired at a State Farm preferred body shop after a collision with a deer. Traumatizing! The repair shop didn’t submit all the needed repairs to State Farm in an effort to cut corners and still do the work just barely under the threshold of my vehicle being totaled. When I went to pick up my car, the engine light was on, ...
After almost 20 years of being a State Farm customer, I will be moving on to another insurance carrier. I took my car to be repaired at a State Farm preferred body shop after a collision with a deer. Traumatizing! The repair shop didn’t submit all the needed repairs to State Farm in an effort to cut corners and still do the work just barely under the threshold of my vehicle being totaled. When I went to pick up my car, the engine light was on, my instrument panel wasn’t working, and my sunroof liner was still sagging inside the vehicle. The repair shop relayed to State Farm that such issues were “pre-existing” issues. This claim was totally untrue. I ended up taking my vehicle to the dealership to fix the electrical issues that did not exist prior to the accident. It was determined at the dealership that those issues were a result of unsavory work performed at the body shop. The final issue was the sunroof liner. The body shop still insisted it was a pre-existing condition. I contacted State Farm directly with my concern. They told me unless I had a photo of the liner intact before the accident, they would stand by the report of the body shop because the shop is on their preferred list. How absurd! My only request was that they send a State Farm representative to look at the sunroof. They would not comply, and I was told that if I need to change insurance companies, they would understand. As a result, I am now financially responsible for this outstanding repair to my vehicle. So, no I would not recommend State Farm as an insurance carrier. They were NOT “like a good neighbor.” They were NOT “there” for me as a customer. If you do select them, make sure you take a picture of your vehicle intact right before you anticipate an accident. Absurd!
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<h3>State Farm Insurance Monthly Rates by Driving Record</h3>
<h3>State Farm Insurance Monthly Rates by Driving Record</h3>