Progressive Car Insurance Review for 2024 [See if They’re a Good Fit]

Explore this Progressive car insurance review to learn how you can get coverage starting as low as $39 per month, with additional benefits like bundling and safe driver discounts. With its intuitive app and Snapshot program, Progressive excels in offering both affordability and convenience.

UPDATED: Nov 25, 2024Fact Checked

Rachel Bodine

Feature Writer

Rachel Bodine graduated from college with a BA in English. She has since worked as a Feature Writer in the insurance industry and gained a deep knowledge of state and countrywide insurance laws and rates. Her research and writing focus on helping readers understand their insurance coverage and how to find savings. Her expert advice on insurance has been featured on sites like PhotoEnforced, All...

Feature Writer

Brad Larson

Licensed Insurance Agent

Brad Larson has been in the insurance industry for over 16 years. He specializes in helping clients navigate the claims process, with a particular emphasis on coverage analysis. He received his bachelor’s degree from the University of Utah in Political Science. He also holds an Associate in Claims (AIC) and Associate in General Insurance (AINS) designations, as well as a Utah Property and Casual...

Licensed Insurance Agent

UPDATED: Nov 25, 2024

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Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Nov 25, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident car insurance decisions. Comparison shopping should be easy. We are not affiliated with any one car insurance company and cannot guarantee quotes from any single company.

Our partnerships don’t influence our content. Our opinions are our own. To compare quotes from top car companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Nov 25, 2024Fact Checked
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Progressive

Average Monthly Rate For Good Drivers

$39

A.M. Best Rating:

A+

Complaint Level:

Low

Pros

  • Affordable Rates
  • UBI Savings With Snapshot
  • Snapshot Saves Safe Drivers
  • Get Progressive Quote Online
  • Robust Digital Tools

Cons

  • Low Customer Loyalty
  • Unexpected Rate Increases
  • High Costs for Teens

In this Progressive car insurance review, Progressive stands out as one of the best options. It offers competitive rates, customizable coverage, and substantial discounts.

Progressive Car Insurance Review

Progressive rates offer average rates and user-friendly tools as low as $39/month. Learn why it’s the leading choice and how to get Progressive car insurance quotes online quickly.

Progressive Car Insurance Rating

Rating CriteriaProgressive Car Insurance Review
Overall Score4.4
Business Reviews4.0
Claim Processing3.5
Company Reputation4.5
Coverage Availability5.0
Coverage Value4.2
Customer Satisfaction4.1
Digital Experience4.5
Discounts Available5.0
Insurance Cost4.3
Plan Personalization4.5
Policy Options5.0
Savings Potential4.5

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Stop overpaying for car insurance. Our free quote comparison tool lets you shop for quotes from the top providers near you by entering your ZIP code.

 

Here's What You Need to Know

  • Progressive offers customizable coverage and unique discounts for all drivers
  • Monthly rates start at $39/month, making Progressive a budget-friendly choice
  • This review highlights PrProgressive’strengths in affordability and convenience

Progressive Auto Insurance Coverage Cost

Your price quote will depend on your location, vehicle type and condition, driving record, and coverage selections. While premiums will vary, most companies offer safe-driving discounts, and many other discounts for bundling policies can drastically reduce costs. 

Progressive Car Insurance Monthly Rates by Coverage Level, Age, & Gender

Age & GenderMinimum CoverageFull Coverage
Age: 16 Female$308$801
Age: 16 Male$327$814
Age: 18 Female$251$591
Age: 18 Male$281$662
Age: 25 Female$52$141
Age: 25 Male$54$146
Age: 30 Female$48$131
Age: 30 Male$50$136
Age: 45 Female$41$112
Age: 45 Male$39$105
Age: 60 Female$35$92
Age: 60 Male$36$95
Age: 65 Female$41$109
Age: 65 Male$38$103

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Another way drivers can demonstrate safe driving practices and receive a discounted rate is through the PrProgressive program. This program offers various Progressive car insurance discounts to eligible customers.

For a better idea of your premium, you can get a personalized Progressive insurance quote online or from an agent to make the estimate as accurate as possible. The digital tools offered by Progressive also make the process quick and convenient for consumers.

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Progressive Average Cost vs. Competitors

Progressive Insurance Co. ranks well among the competition and is often among the lowest-priced options. Progressive Casualty charges higher premiums than some companies but offers more discounts and value-added features.

Progressive Car Insurance Review

However, Progressive can look much better for many drivers when considering a car insurance comparison, thanks to programs like Snapshot that reward safe driving habits with personalized savings.

Progressive Car Insurance Review: Car insurance premiums Definition Card

Plus, with an extensive menu of coverage options and easy-to-use digital tools, the value proposition is strengthened by offering policyholders more latitude in their insurance experience.

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Progressive Coverage Options

Progressive Mutual offers a full range of coverage options with customizable policies. Popular options include:

  • Liability Coverage: AED as required by the state only for accidents
  • Comprehensive & Collision: Coverage for damage and the theft of your car.
  • Rideshare Insurance: Used by drivers working for Uber and Lyft
  • Coverage For Custom Parts: Covers parts not made by the original manufacturer.

Progressive vehicle coverage is versatile and suitable for drivers with different needs and various types of car insurance coverage. It offers flexibility and customization.

Progressive Insurance Customer Reviews

Others, like the fast claims process it offers, the mobile solid app, and transparent pricing via its Progressive insurance quote mechanism, help drivers know how much they will need to pay for their car insurance upfront by assisting them with what factors increase or decrease their rates.

Progressive offers excellent value with rates starting as low as $39 per month, plus extra savings through programs like Snapshot. Their user-friendly app and wide range of coverage options make an excellent choice for drivers looking for affordability and convenience.

Daniel Walker Licensed Insurance Agent

Another benefit for many policyholders is the wide variety of discounts, such as bundling policies or practicing safe driving. Some consumers complain about post-accident rate hikes, claiming the increases were steeper than anticipated.

 

However, understanding your car insurance policy is critical to avoiding surprises. Progressive also boasts features and a hard-to-beat customer service reputation, which remains popular in every state.

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Progressive Business Reviews

Business reviews praise progressive auto insurance ratings, solid financial strength, and quick claims payments. An insurance provider’s highest rating is A++, which indicates its overall economic stability.

Progressive Car Insurance Business Ratings and Consumer Reviews

AgencyProgressive Car Insurance Review
J.D. Power: Progressive Car Insurance ReviewScore: 832 / 1,000
Avg. Satisfaction
BBB: Progressive Car Insurance ReviewScore: A+
Excellent Business Practices
Consumer Reports: Progressive Car Insurance ReviewScore: 72/100
Avg. Customer Feedback
NAIC: Progressive Car Insurance ReviewScore: 1.11
More Complaints Than Avg.
A.M. Best: Progressive Car Insurance ReviewScore: A+
Superior Financial Strength

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Combined with an A+, the second-highest rating you can achieve using the Better Business Bureau (BBB), this rating means that the company is primarily safe and respectable.

Is Progressive Auto Insurance Good/Reliable?
byu/plartoo inpersonalfinance


Customers say Progressive simplifies insurance through straightforward digital tools, including a top-rated app and website. These features make calculating car insurance costs more accessible and transparent, allowing anyone to handle claims and manage coverage digitally; thus, Progressive is an excellent choice for those seeking convenience.

Progressive Insurance Pros and Cons

Progressive Insurance is one of the most popular options due to its comprehensive coverage and innovative features. Here are the biggest pros and cons when buying auto insurance from Progressive.

Pros

  • Variety Of Discounts: Progressive offers many discounts to its policyholders, such as multi-policy, safe driver, and automatic payment option discounts, leading to savings on premiums.
  • A Unique Snapshot Program Rewarding Safe Drivers: Their usage-based program incentivizes safer driving by offering lower rates based on your driving habits.
  • Great Mobile App/Online Tools: Progressive offers a mobile app and online portal for accessing your account, which makes it easier to manage policies, file a claim, or make payment options.

Cons

  • Higher Premiums Relative to Budget Insurers: Although Progressive offers numerous perks, its premiums are often higher than those of f some of the cheapest insurance companies.
  • Higher Rate Increases After Claims or Accidents: This applies even to not-at-fault accidents and when the driver is not responsible.

Progressive Insurance is best for drivers seeking easy-to-use technology, customizable options, and discounts. However, when you compare car insurance by coverage type, you may find that in some post-claim cases, this can result in higher premiums.

Progressive Insurance Review: Coverage and Discounts

Progressive offers excellent value with its full coverage options, flexible discounts, and strong reliability. One standout feature is Snapshot, a usage-based program that rewards safe driving. Their Milewise telematics program also boosts savings for good drivers, and the mobile app makes managing your policy easy and convenient.

Progressive provide excellent at value with affordable rates and customizable coverage. Their discounts and easy-to-use app make it simple for drivers to save and manage their policies efficiently.

Chris Abrams Licensed Insurance Agent

Although some of its rates are higher than those offered by companies, Progressive’s strategies and customer-friendly tools make it a popular option for auto insurance.

However, you can still find savings by exploring ways to lower the cost of your insurance, such as bundling policies or using the Snapshot program. A potential drawback for shoppers is the likelihood of rate increases after a claim or accident. Finding cheap car insurance quotes is easy. Enter your ZIP code into our free comparison tool  to instantly compare quotes near you.

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Frequently Asked Questions

Is Progressive a good auto insurance company?

Yes, Progressive is known for its competitive rates, innovative tools like Snapshot, and reliable customer service, making it a popular choice for many drivers. For more clarity, see our “Compare Car Insurance Rates by Vehicle Make and Model.”

What are Progressive employee benefits?

Progressive provides its employees with comprehensive benefits, including health insurance, retirement plans, paid time off, and wellness programs.

What is Progressive insurance car coverage?

Progressive offers a variety of car insurance coverage options, including liability, collision, comprehensive, and custom coverage to suit different driver needs.

How much is Progressive car insurance?

Progressive car insurance costs vary based on location, driving history, and coverage options. You can get a personalized quote online to find out the exact price. Learn more by exploring our “Car Insurance Basics.”

What do Progressive Direct insurance reviews say?

Progressive Direct Insurance receives positive reviews for its ease of use, affordable rates, and effective claims handling. However, some customers report rate increases after filing claims.

What is Progressive vehicle insurance?

Progressive vehicle insurance covers cars, trucks, and other vehicles. It offers customizable plans to meet individual needs and budgets. Ready to find cheaper car insurance coverage? Enter your ZIP code to begin.

Is Progressive Insurance reliable?

Yes, Progressive is considered reliable. Its strong financial backing and high customer satisfaction rating ensure that claims are handled efficiently. To gain deeper insights, read our “Collision vs. Comprehensive: What is the difference?

Is Progressive car insurance good?

Progressive offers flexible coverage options, extensive discounts, and strong customer support, making it a solid choice for comprehensive car insurance.

How is Progressive insurance?

Progressive insurance is known for its flexibility, ease of access via digital tools, and competitive pricing, offering value to various drivers. Enter your ZIP code to see if you’re getting the best deal on car insurance.

What makes auto insurance with Progressive a good choice?

Auto insurance with Progressive is a great choice due to its customizable coverage, excellent mobile app, affordable rates, and the convenience of managing policies online. Review our “Pros and Cons of Cheap Car Insurance Companies” overview.

Rachel Bodine

Feature Writer

Rachel Bodine graduated from college with a BA in English. She has since worked as a Feature Writer in the insurance industry and gained a deep knowledge of state and countrywide insurance laws and rates. Her research and writing focus on helping readers understand their insurance coverage and how to find savings. Her expert advice on insurance has been featured on sites like PhotoEnforced, All...

Feature Writer

Brad Larson

Licensed Insurance Agent

Brad Larson has been in the insurance industry for over 16 years. He specializes in helping clients navigate the claims process, with a particular emphasis on coverage analysis. He received his bachelor’s degree from the University of Utah in Political Science. He also holds an Associate in Claims (AIC) and Associate in General Insurance (AINS) designations, as well as a Utah Property and Casual...

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Reviews
for Progressive Insurance

4.06 (13,128 reviews)
1
June 25, 2024

Jabunn1987

Progressive refuses to change

I had a deeply disappointing experience with Progressive Insurance that has left me feeling utterly let down as a customer. Without my authorization or consent, Progressive added a driver to my policy, resulting in an unexpected cost of over $300 on my part. When I reached out to Progressive to rectify this egregious error on their part, they not only failed provide a solution but also showed a complete lack of empathy towards my situation. What...
I had a deeply disappointing experience with Progressive Insurance that has left me feeling utterly let down as a customer. Without my authorization or consent, Progressive added a driver to my policy, resulting in an unexpected cost of over $300 on my part. When I reached out to Progressive to rectify this egregious error on their part, they not only failed provide a solution but also showed a complete lack of empathy towards my situation. What's even more concerning is that this is not an isolated incident. It appears that this deceptive practice of adding unauthorized drivers to policies is a recurring problem at Progressive, with numerous customers falling victim to this unjust scheme. Despite being aware of this issue, Progressive has shown a blatant disregard for customer satisfaction by prioritizing profit over the well-being of their clients. As a customer who trusted Progressive with my insurance needs, I am deeply disappointed by their unethical behavior and lack of accountability. It is disheartening to witness a company of such stature overlook the concerns of its customers and perpetuate practices that harm rather than protect them. In light of this distressing experience, I urge anyone considering Progressive Insurance to exercise caution and be vigilant of such deceptive practices that could potentially put your finances and trust at risk.
1
April 17, 2024

KLA-169

You may not get your full refund.

Not a company I would do business with again. I had progressive insurance, cancelled it because I sold the car. Got my refund check followed their instructions for returning their snapshot device. They stopped payment on the refund check after it was deposited and are issuing me two separate checks one for the "snapshot device" and the rest of the money they owe me. This cost me an over draft fee and a returned check fee, which they refuse to cov...
Not a company I would do business with again. I had progressive insurance, cancelled it because I sold the car. Got my refund check followed their instructions for returning their snapshot device. They stopped payment on the refund check after it was deposited and are issuing me two separate checks one for the "snapshot device" and the rest of the money they owe me. This cost me an over draft fee and a returned check fee, which they refuse to cover. Not because they didn't owe me the money but because they refunded it in two checks. Never do business with these people.
0.5
March 16, 2024

Bio Or

progressive insurance review

They will leave you if you need them! I can’t definitely recommend this company! Basically, one star is already too much for them.
1
January 10, 2024

fedoria7

DO NOT HONOR CLAIMS WILL DENY YOU INSTANTLY

Rated 1 out of 5 stars An hour ago DO NOT EVER MENTION INSTA-CART DO NOT EVER MENTION INSTA-CART, UBER, LYFT, etc. THEY WILL IMMEDIATELY DENY YOUR CLAIM BEFORE IT IS REVIEWED, BEAT THEM AT THEIR OWN GAME MAKE SURE TO ADD RIDE SHARE IN YOUR POLICY IF YOU DECIDED TO DO ANYTHING ELSE IN YOUR VEHICLE. THEY WILL FIND A WAY THROUGH LOOP HOLES NOT TO HONOR FULL COVERAGE. THEY SHOULD BE SUED!!!!! BEEN FIGHTING WITH THEM SINCE 01/01/2024, WHAT A WAY TO B...
Rated 1 out of 5 stars An hour ago DO NOT EVER MENTION INSTA-CART DO NOT EVER MENTION INSTA-CART, UBER, LYFT, etc. THEY WILL IMMEDIATELY DENY YOUR CLAIM BEFORE IT IS REVIEWED, BEAT THEM AT THEIR OWN GAME MAKE SURE TO ADD RIDE SHARE IN YOUR POLICY IF YOU DECIDED TO DO ANYTHING ELSE IN YOUR VEHICLE. THEY WILL FIND A WAY THROUGH LOOP HOLES NOT TO HONOR FULL COVERAGE. THEY SHOULD BE SUED!!!!! BEEN FIGHTING WITH THEM SINCE 01/01/2024, WHAT A WAY TO BEGIN THE NEW YEAR, ALSO THE CLIAMS REPRESENTIVES ARE VERY RUDE AND TWIST FACTS TO COVER THEMSELVES... DO NOT RECOMMEND PROGRESSIVE TO ANYONE!!!
1
January 14, 2023

FlyntRock78

Horrible customer service

It's funy to me how they pump all these commercials about how Progressive has your back. Well let me tell you in fact they don't! As soon as you file a claim, you don't get Flow and [REDACTED NAME] from their commercials that talk about how they take care of their customers. You get someone like [REDACTED NAME] E. [REDACTED NAME]. After dragging their feet for a week he hits me with a lowball offer at about 40% of what it would take to replace m...
It's funy to me how they pump all these commercials about how Progressive has your back. Well let me tell you in fact they don't! As soon as you file a claim, you don't get Flow and [REDACTED NAME] from their commercials that talk about how they take care of their customers. You get someone like [REDACTED NAME] E. [REDACTED NAME]. After dragging their feet for a week he hits me with a lowball offer at about 40% of what it would take to replace my vehicle. I sent him local market evidence of similar vehicles that are selling for more than double his offer. This was 3pm on a Friday. He had all the info he needed to make a phone call if he even needed to and then call me back with a real offer on my totaled vehicle so we could just settle and move forward. He simply replied that he would get back to me in a week!!! I could hear the frustration in his voice. For not accepting his low ball offer, I'm now being punished by him personally by getting put off yet another week without a vehicle. He couldn't care less about what I'm going through and it showed with his extremely poor customer service and lack of remorse over my situation which he only made worse. I only wish there was an option for zero stars because that's what Progressive really deserves.
1
November 28, 2022

Leah_p

The worst

Progressive has to be the worst insurance I've ever dealt with having them for 10 years no claims Then my car was stolen Had to pay everything out of pocket then get reimbursed a month later Which came out to be almost $7000 Not even a week after having my car back My radiator ran out they denied it I still had [REDACTED ZIP CODE] miles on my warranty of my tires They denied replacement of them When they were damaged from being in the desert Wh...
Progressive has to be the worst insurance I've ever dealt with having them for 10 years no claims Then my car was stolen Had to pay everything out of pocket then get reimbursed a month later Which came out to be almost $7000 Not even a week after having my car back My radiator ran out they denied it I still had [REDACTED ZIP CODE] miles on my warranty of my tires They denied replacement of them When they were damaged from being in the desert While it was stolen And i am talking about a brand new vehicle so it wasn't like it was an old car That might have mechanical issues Please don't use this insurance company It's nothing but my A headache if you actually have to use your insurance
1
July 10, 2021

RFK

Get lost Flo

Never again will I use progressive. You can’t hardly talk to anyone with any knowledge and if you try to sign up with the company on the phone they charge you extra money because you used a person.
1
May 24, 2021

Ace_1

This insurance [REDACTED WORD]

I will never go through this insurance company again they the sorry company I will never give them my money again their communication skills are off they giving you a run for your money I give their [REDACTED WORD] 0 stars whoever is [REDACTED NAME] they need to let him go making their company look bad and don’t know how to talk to anybody never give this company won’t get none of my money
1
May 18, 2021

KobuSosho

Random charge after I already paid premium in full

They asked for a garaging address confirmation out of the blue not long after I paid for the 12-month premium. If I don't, they will charge me $600 extra premium as a new rate, which is ridiculous. Why they didnt ask for it in the first place when they gave me the initial estimate to make a clean, one time payment is beyond me, probably want give me some hard time so they can get lucky with the extra money by trapping you since you already paid ?...
They asked for a garaging address confirmation out of the blue not long after I paid for the 12-month premium. If I don't, they will charge me $600 extra premium as a new rate, which is ridiculous. Why they didnt ask for it in the first place when they gave me the initial estimate to make a clean, one time payment is beyond me, probably want give me some hard time so they can get lucky with the extra money by trapping you since you already paid ? After I upload the proofs, it takes them almost a week to review but they are giving you so little time between the confirmation request and the due date for the extra premium. They shove the new charge in your face so quickly and actively with emails and multiple mails but when they reject your proofs, you are only notified by mail, which I am under the impression that they intentionally to make things slow for you to hard to get out of the extra charge. They are very nit picking about the proofs you provided also. When you called them, they say only certain information is needed but after they are sent, they will say they can't accept it, making the whole process such a hassle. Do not use them, as they will throw extra charges at you for no reason, or a made up reason in my case, since they already trapped you with the insurance that you already paid for. Either pay for the random bills or no insurance coverage for you
1
April 8, 2021

Suegoo

Worst insurance company and customer service.

My 22 year old son left our family policy and started his own. Progressive mistakenly charged him $900 because they mistakenly put my husband and my insurance with his. They charged him $900.00 without notifying him. They told him it would take two weeks to make a refund because he signed an agreement that they could charge more without asking. I entered a three way call but could not get anywhere with customer service. Now have to deal with ...
My 22 year old son left our family policy and started his own. Progressive mistakenly charged him $900 because they mistakenly put my husband and my insurance with his. They charged him $900.00 without notifying him. They told him it would take two weeks to make a refund because he signed an agreement that they could charge more without asking. I entered a three way call but could not get anywhere with customer service. Now have to deal with the bank. Thieves. Who goes into someone's wallet without asking?
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<h3>Progressive Car Insurance Monthly Rates by Driving Record</h3>
<h3>Progressive Car Insurance Monthly Rates by Driving Record</h3>